Urgent Care Marketing Isn’t All Online
When our business, Urgent Care Marketing 2.0, was first launched we started with putting in the work necessary to bring urgent care clinics to a higher ranking on Google. Since then, we’ve branched out a little more in the coaching side of things to really help urgent care business owners make their clinics a place patients truly want to visit. After all, what good is a glowing online presence if when the patient walks in the door all they are greeted with is one ugly attitude after another?
One of our urgent care marketing services includes managing online reputations for our customers, but we do not wear the “black hat” in this situation. This means that we take the honest feedback from patients that visit your urgent care clinics and we let you, the owners, know what is said when a negative review comes through.
From our urgent care marketing efforts we’ve come to realize that if these bad situations are never dealt with on a personal level, then it really doesn’t matter if the online presence shows that you’re doing wonderfully. Overtime, the patients will begin to realize this, too and they will stop coming!
Our urgent care marketing team encourages urgent care clinic owners to listen to the honest feedback from patients and try to correct the situation if they have something negative to say. For example, if reviews repeatedly come in declaring that the front desk staff member was rude or appeared to “hate their job” then this should be addressed to avoid the same type of review from continuing.
Remember that it couldn’t be more important for you to maintain your urgent care marketing by making sure that your hired staff try to present a kind attitude towards the patients visiting your urgent care clinics, because without them you wouldn’t be in business.
This is just a friendly reminder from our team to yours. Have a fabulous day and may you and your staff members remember to smile.
If you’d like to know more about marketing, please feel free to give Urgent Care Marketing 2.0 a call at 405-788-2619.